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Branch Automation

Improving face-to-face connections with customers

For any business in any industry, building strong customer relationships is a key differentiator. In the banking world, branches are the most important channel for effectively engaging with customers. However, customer account enrollment and maintenance can cost a company up to 35% more than its projections, due to manual steps and re-keying. 4Point and Adobe solutions for branch automation help bank employees personalize customer contact, foster new customer relationships, and improve cross-selling and up-selling, saving banks valuable time and money.

Benefits

Empower account representatives, tellers, and loan officers to make the most efficient and effective use of limited time with customers.
Implement online rapid training to keep employees current on the latest bank products, policies, and procedures.
Deliver more efficient, effective, and personalized service to customers.
Help ensure consistency across channels, beginning in the branch and extending to all customer touchpoints.
Improve cross-selling and up-selling while increasing customer retention.

866.485.2999 (sales)
877.469.3627 (support)

Branch Automation Solution Brief (PDF, 413 KB)