Support - Canadian Government

You need to minimize downtime. Whether it's a critical problem or a mere annoyance, 4Point can help you keep your Adobe® LiveCycle® ES and Adobe Flex® installations running smoothly.

Enterprise Support Program Offered by 4Point

4Point offers a comprehensive support package designed to meet the needs of the Canadian government. Our enterprise support program offers unlimited access 24/7/365 and is structured to complement Adobe's enterprise products, including Adobe LiveCycle ES, Adobe Central Pro Output Server, and Flex Builder.

DISO

4Point's Maintenance and Support is available through a DISO and is offered on an annual contract. If you are interested in learning more about 4Point and our Maintenance and Support program, contact your Adobe DISO Reseller directly.

Products We Support

Adobe Acrobat
Adobe Central Pro Output Server (and related products)
Adobe ColdFusion®n
Adobe Flex™
Adobe LiveCycle™ Designer
Adobe LiveCycle products

Program Details
Contract Period	One Year
Number of Incidents	Unlimited
Support Channels Provided	Phone Support
Bundled Maintenance	Yes
Authorized Contacts	Four
Hours of Coverage	24 x 7 x 365*

For more information on how 4Point maintenance & support can help enhance your Adobe enterprise solution, contact us at 4Point Support.

Looking to Initiate a Support Case?

Already on an annual maintenance and support contract with 4Point? You can initiate a support case in the following ways:

Click here and fill out a support case form
E-mail us direct at support@4point.com
Or call us at 1-877-469-3627

*Note: Mission-critical support is provided by telephone 24 hours a day, 7 days a week, 365 days a year for Priority 1 issues. Non-critical issues are responded to during standard regional business hours (8:00 a.m. to 8:00 p.m. EST). Please see 4Point's Maintenance and Support Guide for a definition of Priority 1 issues.

866.485.2999 (sales)
877.469.3627 (support)

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