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Support - Europe, the Middle East, & Africa

You need to minimise downtime. Whether it's a critical problem or a mere annoyance, 4Point can help you keep your Adobe® LiveCycle® ES and Adobe Flex® installations running smoothly. Our technical and operational experts provide unlimited 24/7 support 365 days of the year. With best practices developed in successful deployments worldwide, 4Point provides the Adobe enterprise support you need.

Enterprise Support Program Offered by 4Point

4Point offers a comprehensive package designed to meet the needs of large enterprise customers, so that urgent issues are resolved effectively. Our annual enterprise support program offers unlimited access and is structured to complement Adobe's enterprise products, including Adobe LiveCycle ES, Adobe Central Pro Output Server, and Flex Builder.

Products We Support

Adobe Acrobat
Adobe Central Pro Output Server (and related products)
Adobe ColdFusion®
Adobe Flex
Adobe LiveCycle Designer
Adobe LiveCycle products

Program Details
Contract Period	One Year
Number of Incidents	Unlimited
Support Channels Provided	Phone Support, E-mail Support
Bundled Maintenance	Yes
Authorized Contacts	Four
Hours of Coverage	24 x 7 x 365*

For more information on how 4Point maintenance & support can help enhance your Adobe enterprise solution, contact us at 4Point Support.

Looking to Initiate a Support Case?

Already on an annual maintenance and support contract with 4Point? You can initiate a support case in the following ways:

Click here to fill out a support case form
E-mail us direct at support@4point.com
Call us direct at: +44 (0)203 355 8134

*Note: Mission-critical support is provided by telephone 24 hours a day, 7 days a week, 365 days a year for Priority 1 issues. Noncritical issues are responded to during standard regional business hours (9 to 1800 GMT). Please see 4Point's Maintenance and Support Guide for a definition of Priority 1 issues.

866.485.2999 (sales)
877.469.3627 (support)

Corporate Brochure (PDF)
Services Brochure (PDF)