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Support - North America

Looking for Adobe Technical Support?

4Point Support is the largest North America-based support center authorized by Adobe.

Ensure everything runs smoothly with your Adobe enterprise installations. Our technical and operational experts provide unlimited 24/7 support 365 days of the year. With best practices developed in successful deployments worldwide, 4Point can help you maintain your Adobe® LiveCycle® ES and Flex® installations.

Adobe Enterprise Support Program Offered by 4Point

4Point offers a comprehensive package designed to meet the needs of large Adobe enterprise customers, so that urgent issues are resolved effectively. Our annual Adobe enterprise support program offers unlimited access and is structured to complement Adobe's enterprise products, including Adobe LiveCycle ES, Adobe Central Pro Output Server, and Flex Builder.

Products We Support

  • Adobe Acrobat
  • Adobe Central Pro Output Server (and related products)
  • Adobe ColdFusion®n
  • Adobe Flex™
  • Adobe LiveCycle™ Designer
  • Adobe LiveCycle products
Program Details

Contract Period

One Year

Number of Incidents

Unlimited

Support Channels Provided

Phone Support, E-mail Support

Bundled Maintenance

Yes

Authorized Contacts

Four

Hours of Coverage

24 x 7 x 365*

For more information on how 4Point maintenance & support can help enhance your Adobe enterprise solution, contact us at 4Point Support.

Looking to Initiate a Support Case?

Already on an annual maintenance and support contract with 4Point? You can initiate a support case in the following ways:

 

 

*Note: Mission-critical support is provided by telephone 24 hours a day, 7 days a week, 365 days a year for Priority 1 issues. Noncritical issues are responded to during standard regional business hours (8:00 a.m. to 8:00 p.m. EST). Please see 4Point's Maintenance and Support Guide for a definition of Priority 1 issues.

866.485.2999 (sales)
877.469.3627 (support)